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For a description of Progent's consulting support services for Cisco ISR routers, see consulting and troubleshooting support services for Cisco Integrated Services routers.įor small business networks, branch offices, and retail deployments that do not need the full feature set offered by Unified CM, Unified Communications Manager Express, formerly known as CallManager Express offers a cost-effective PBX alternative that meets the requirements of locations with as many as 450 workers. If a WAN connection fails, Cisco Survivable Remote Site Telephony incorporated in the Cisco router offers core UC Manager capabilities until the link is repaired.
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When you implement a central Unified Communications Manager cluster to control call processing for users at remote sites, IT managers can help ensure non-stop call service using Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. Top innovations include automatic dial-plan replication and batch provisioning, streamlined certificate control, extended support for standards-based single sign-on (SSO) for administrators and end users, hardware-agnostic call recording, mobile access without requiring VPN tunneling, a revamped self-provisioning interface that makes it easy for workers to select their options and preferences for all devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users. The most recent version of Cisco Unified CM, formerly known as CallManager, offers a wealth of improvements that accelerate ROI by cutting administrative and maintenance costs, improving user output, facilitating teamwork, supporting the BYOD model of working, strengthening data protection, and allowing efficient utilization of network resources. Unified Communications Manager supports additional mixed media services including unified messaging, video conferencing, and collaborative customer interaction networks. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends enterprise phone features to packet telephony products such as VoIP handsets, media management products, VoIP gateways, and multimedia applications throughout the IT environment. Progent in addition provides consulting and support services for Cisco's rich media-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.Ĭall and Session Control Agents - Unified Communications Manager (CallManager)Ĭisco's call-processing agent is the heart of the Cisco IP collaboration portfolio and gives you the flexibility to deploy a central call-processing model, a decentralized design, or a mix of the two. Progent can provide world-class support for every element of Cisco's UC solutions including call management software, VoIP and softphones, and immersive telepresence platforms. Progent offers the online or onsite services of a certified CCIE (Collaboration) specialist who can assist businesses of all sizes to design, configure, administer, migrate, optimize, move, and troubleshoot Cisco unified communications products so you can maximize the business value of your communications investment. IP Gateways for accessing public networks and teleworkers.Unified Communications Applications for easy access to real-time, IM, voice and video, voice messages, white boarding, and conferencing.Communications Endpoints to enhance end-user engagement.

